General Questions
1. What is Cozzzyhours?
Cozzzyhours is all about creating a cozy, inviting space with unique products like LED lights, aroma diffusers, and other home essentials. Our goal is to help you turn any room into a personalized sanctuary.
2. How do I contact customer support?
You can reach us via email at [email protected] or through the contact form on our website. Our customer service team is available Monday to Friday, from 9 am to 5 pm (GMT).
3. Where are your products sourced from?
We partner with trusted suppliers around the globe to bring you high-quality products. Each item is carefully selected to align with the cozy, ambient experience we aim to create.
Product Information
4. Do the LED lights come with a remote control?
Yes! Many of our LED light products, including ANIMEz, come with both touch and remote control options, allowing you to change colors, adjust brightness, and customize your ambiance with ease.
5. Are your essential oils safe for diffusers?
Absolutely. Our OILz essential oils are 100% pure and natural, made specifically for use in diffusers and humidifiers. They’re perfect for creating a refreshing, aromatic environment.
6. Can I customize the scent and light settings on the diffusers? Yes! Our FUMEz diffusers are designed with customization in mind, offering various light settings and mist controls. Some models even sync with music for a full sensory experience.
Ordering & Payment
7. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal. All transactions are secure and encrypted for your protection.
8. Can I change or cancel my order
If you need to change or cancel your order, please contact us within 24 hours of placing it. We’ll do our best to accommodate your request. Once an order is processed, we may not be able to make changes.
Shipping & Delivery
9. How long will it take to receive my order?
Shipping times vary by location. Generally:
- UK & Europe: 5-10 business days
- USA & Canada: 7-12 business days
- International: 10-15 business days
10. Do you offer express shipping? At this time, we do not offer express shipping. We are working on adding more shipping options soon to better serve you!
11. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Use this to monitor your delivery status.
Returns & Refunds
12. What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, please contact us within 30 days of receiving the item, and we’ll assist with the return process.
13. How long does it take to receive a refund?
Once we receive and inspect your return, refunds are processed within 7 business days. You’ll receive an email confirmation once the refund is issued.
Shipping Policy
Processing Time
All orders are processed within 5-7 business days. You’ll receive an email confirmation with tracking details once your order is on its way.
Shipping Rates & Delivery Times
Shipping costs and delivery times vary based on your location and order size. Here’s what to expect:
- UK & Europe: 5-10 business days
- USA & Canada: 7-12 business days
- International: 10-15 business days
Please note: Shipping times may be delayed due to holidays or customs clearance. We appreciate your patience!
Tracking Your Order
Once your order is shipped, we’ll send you a confirmation email with a tracking number. Use this number to track your package and check delivery updates.
Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, and taxes once they reach your country. Cozzzyhours is not responsible for these charges. Please check with your local customs office for more information.
Lost or Damaged Items
If your order arrives damaged or goes missing in transit, please contact us at [email protected] We’ll work with you to resolve the issue and ensure you receive your items in perfect condition.
Returns Due to Incorrect Shipping Information
If a package is returned to us due to an incorrect or incomplete address provided by the customer, we may charge additional shipping fees to resend it. Please double-check your shipping details before placing your order.
Need Help?
If you have any questions about our shipping policies, feel free to contact us at [email protected] We’re here to help make your Cozzzyhours experience smooth and enjoyable!